STUDIO GUIDELINES

PRE-REGISTRATION

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We encourage all students to pre-register for class.  While some classes do occasionally have a space or two available for walk-ins, we can not always guarantee a space.  To assure you have a space available to practice, please pre-register by logging in our using the MindBody app. 

 

CLASS/SAUNA/MASSAGE CANCELLATIONS/NO SHOWS POLICY

​​To better serve our community and ensure that all yogis have the opportunity to practice, we are updating our cancellation policy. Effective immediately, cancellations must be made at least 6 hours prior to your scheduled class, sauna or appointment. Industry standard is a 12-hour cancellation window, however we still want to offer a more accommodating option for you.

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Updated Cancellation Policy (as of 1/2/2025)
 

Class Cancellations

• Class Pass Holders (drop-ins, class packs): Late cancellations (less than 6 hours before class) will result in the forfeiture of the class pass.

• Unlimited Class Memberships: Late cancellations will incur a $10 fee, automatically charged to your card on file.
   

Appointments (Private Lessons & Massage)

​A minimum of 6 hours' notice is required to reschedule. No-shows will forfeit the cost of the appointment.

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By reserving a spot in a class or appointment, you accept the commitment to attend or cancel within the specified timeframe. For instance, if you're booked for a morning class and start feeling unwell the night before, please consider canceling your reservation promptly. This consideration allows fellow yogis on waitlists to join and helps maintain the studio's sustainability.

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Important: Please cancel your classes or appointments through the MindBody app or online if possible. Cancellations via phone or email still need to occur prior to the 6 hour cancellation window.

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We appreciate your understanding and cooperation in adhering to this updated policy.

 

CLASS EXPIRATION POLICY

Pass Expiry: Class passes purchased at Explore Yoga Studio expire 36 months (3 years) from the date of purchase. It is your responsibility to utilize the classes within this time frame.

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Refunds: All class pass purchases are non-refundable. We do not offer refunds for unused or expired class passes, regardless of the circumstances.

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Pass Transfer: While class passes are non-refundable, we understand that circumstances may change. You have the option to transfer your unused class passes to another individual. Please notify Explore Yoga Studio's administration via email at least 7 days prior to the intended transfer. The email should include the name and contact information of both the original pass holder and the recipient. The recipient must use the transferred pass within the remaining validity period.

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Transfers after Expiry: Unused passes that have expired are not eligible for transfer to another individual.

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Class Registration: Class pass holders must adhere to the studio's class registration policies and procedures. Pass holders should register for classes in advance to secure their spot in the desired class, as space may be limited.

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Pass Extension: In exceptional cases such as medical emergencies, please reach out to Explore Yoga Studio's administration at least 14 days before the pass expiration date. Requests for pass extensions will be reviewed on a case-by-case basis.

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Modification of Terms: Explore Yoga Studio reserves the right to modify or amend this class pass cancellation policy at its discretion. Any changes to the policy will be communicated through the studio's website and other official communication channels.

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By purchasing class passes from Explore Yoga Studio, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this cancellation policy.

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If you have any questions or require further clarification about our class pass cancellation policy, please don't hesitate to contact us.

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ARRIVAL

Please arrive at the studio at least 10 minutes prior to class.   Front door is often locked once class begins, so it is very important to be early/on time. 

 

STUDIO CLEANLINESS

We have always kept Explore Yoga very clean.  We will continue to keep things very clean and will take additional measures of sanitizing all high contact surfaces often.  We are now using a hospital grade cleaner that kills viruses.  A highly rated air purifier will be running in the practice room. Hand sanitizer will be available at various locations throughout the studio for your use.   

 

SELF CHECK

If you aren't feeling well, or even if you are feeling well but have a cough, please stay home.  Any coughing or sneezing in class right now will certainly create anxiety among some students.  Please do not blow your nose in class.  

 

COMFORT

If for any reason you feel anxious or uncomfortable during class, please feel free to leave.  Explore Yoga is a no judgement zone.  We want you to feel comfortable practicing yoga in our space and know during this time anxiety in many of us is very high.  While there are countless studies showing a decrease in anxiety and stress with a consistent yoga practice, we are still all human.  If you need to leave, no worries.  Quietly step out and we'll see you next time. 

 

If you have any questions please feel free to reach out.

 

Namaste,

 

Amy & The Explore Yoga Teachers and Staff